Refund policy

Kuddahville Return & Refund Policy

At Kuddahville, we take pride in delivering premium-quality headwear. If you’re not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 30 days of the delivery date.

To qualify for a return, your item must:

  • Be unworn, unused, and in its original condition.

  • Include all original tags, stickers, and packaging.

  • Be free from stains, odors, damage, or alterations.

Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Custom or personalized products.

  • Limited edition or final sale items.

  • Gift cards.

  • Products that have been worn, washed, or damaged after delivery.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Email: [Your Customer Support Email]

Please include:

  • Your order number.

  • A description of the issue.

  • Clear photos of the product and packaging.

We’ll make it right by offering a replacement or refund when appropriate.

How to Start a Return

To request a return, email us at [Your Customer Support Email] with:

  • Your full name.

  • Order number.

  • Reason for the return.

If your return is approved, we’ll provide instructions for sending the item back.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • A damaged item.

  • A defective product.

  • An incorrect item shipped by Kuddahville.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently offer exchanges only for:

  • Defective items.

  • Incorrect items shipped.

  • Size exchanges (subject to product availability).

Order Cancellations

Orders may be canceled only before they have been processed or shipped. Once an order has shipped, it must follow our return process.

Contact Us

For questions about returns or refunds, please contact us:

Kuddahville Customer Support
Email: kuddahville03@gmail.com

Thank you for supporting Kuddahville. We appreciate your business and are committed to providing quality products and excellent customer service.